BiLucky Cookie Policy

At BiLucky, we use cookies and similar technologies to make bilucky.com work properly, to remember your preferences, and to help us understand how players interact with our platform. This Cookie Policy explains what cookies are, how we at BiLucky use them, and what choices you have regarding their use when you visit BiLucky Casino.

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. Here at BiLucky, we use cookies to recognise your browser, store certain preferences, and support the core functionality of our casino platform, including secure login, game loading, and session management. Without cookies, parts of the BiLucky Casino experience may not function as intended.

How We Use Cookies

We rely on cookies for several purposes across our website and app. Our Bi Lucky platform uses cookies to keep you logged in during a session, remember your language and currency settings, and ensure that security features work correctly. Our BiLucky team also uses cookies to analyse traffic patterns, identify technical issues, and improve the overall speed and stability of the site.

• We use essential cookies required for account access, deposits, and withdrawals
• We use functional cookies to remember your localisation preferences, such as Deutsch, Francais, Ellinika, Espanol or Portugues
• We use analytics cookies to measure how players use bilucky.com and the BiLucky casino app
• We use marketing cookies to show relevant promotions, such as our welcome bonus or Prize Drops offers

Types of Cookies We Use

Essential Cookies

These cookies are necessary for BiLucky Casino to operate. We use them to authenticate your account, process transactions securely, and maintain session continuity while you play slots, live casino games, or table games. Without these cookies, we would not be able to provide core services such as registration, login, or responsible wagering tracking.

Performance and Analytics Cookies

We use performance cookies to understand which pages, games, and features attract the most interest. This helps us at BiLucky improve site navigation, reduce loading times, and optimise our selection of almost 11,000 slots and over 10,000 games from 129 providers. We analyse aggregated data and do not use these cookies to identify you personally.

Functional Cookies

Our Bi Lucky Casino platform uses functional cookies to remember choices you make, such as preferred currency (EUR, USD, GBP or cryptocurrencies), display settings, and whether you have dismissed certain notifications. These cookies make your return visits to BiLucky more convenient.

Advertising and Targeting Cookies

We and our advertising partners use cookies to deliver marketing communications relevant to your interests, including information about our welcome package, Monday Reload offer, or VIP programme. We at BiLucky may also use these cookies to measure the effectiveness of our campaigns across different localisations and target markets, including Germany, Austria, Switzerland, France, Greece, Spain, Portugal, the United Kingdom, and Ireland.

Third-Party Cookies

Some cookies on bilucky.com are placed by trusted third parties, including payment providers, analytics services, and marketing platforms. These third parties may collect information about your visits to our site and other websites to provide tailored advertising or to help us evaluate the performance of BiLucky Casino. We do not control the cookies set by third parties and recommend reviewing their respective cookie policies for further detail.

Managing Your Cookie Preferences

You can control and manage cookies through your browser settings at any time. Most browsers allow you to block or delete cookies, although doing so may affect your ability to use certain features of BiLucky Casino, including staying logged in or accessing personalised bonus offers. We recommend reviewing your browser's help section for instructions specific to your device, whether you access us through desktop browser, mobile browser, our downloadable casino app, or progressive web app.

• You can disable cookies entirely, though some site functions may stop working
• You can delete existing cookies stored on your device at any time
• You can set your browser to notify you when a cookie is being placed
• You can manage cookie consent preferences through the banner displayed on bilucky.com

Cookies and Your Account

We at BiLucky use cookies to support secure access to your account, including during the KYC verification process, deposits, and withdrawal requests. Cookies help us detect suspicious activity, prevent fraud, and ensure that bonus terms, such as wagering requirements on deposit bonuses, are applied correctly to your account. Our BiLucky Casino security team monitors cookie-related data to protect both your funds and your personal information.

Mobile App and Progressive Web App

If you use the BiLucky Casino app or our progressive web app, similar technologies to cookies, such as local storage and device identifiers, may be used to remember your settings and improve performance. We at BiLucky apply the same principles described in this policy to these technologies, ensuring consistency across all platforms where you play bilucky slots and other games.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. Any updates will be published on this page, and we encourage you to review this policy periodically. Your continued use of BiLucky Casino after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we use cookies, or if you would like further information about our data practices, please contact our support team at [email protected]. Our customer support is available 24/7 through live chat, without requiring registration, so you can reach us at any time with questions about this Cookie Policy or any other aspect of BiLucky Casino.