BiLucky Privacy Policy

At BiLucky, we respect your privacy and are committed to protecting the personal data you share with us when you register, deposit, play, or otherwise interact with our platform at bilucky.com. This Privacy Policy explains how we collect, use, store, and safeguard your information, and what rights you have regarding your data. By using BiLucky casino, you confirm that you have read and understood this policy. Our casino is owned and operated by Hollycorn N.V., registered in Curacao under company registration number 144359, with its registered office at Heelsumstraat 51, E-Commerce Park, Willemstad, Curacao.

Information We Collect

When you create a BiLucky account, we collect certain categories of information necessary to provide our services, verify your identity, and comply with applicable regulations. We gather this data directly from you, automatically through your use of our platform, and sometimes from trusted third parties such as payment providers.

• We collect your registration details, including your name, date of birth, email address, phone number, and country of residence
• We gather payment information when you make deposits or request withdrawals via Visa, Mastercard, bank transfer, or cryptocurrencies
• We record your gaming activity, including games played, bets placed, wins, and losses, to manage your account and our loyalty program
• We may request Know Your Customer (KYC) documentation, such as identification documents, proof of payment methods, and utility bills in Latin or Cyrillic script
• We may ask for a selfie with your ID, a selfie with ID and a special sign, or conduct a phone call or live video call to confirm your identity
• We automatically collect technical data such as your IP address, device type, browser information, and session activity through cookies and similar technologies

Why BiLucky Casino Requests Verification

We at BiLucky are required to verify our players' identities to prevent fraud, underage gambling, and money laundering. If we cannot reach you within two weeks of a verification request, we may lock your account until the required documents are provided. This process protects both you and our platform from misuse.

How We Use Your Data

We use the personal information we collect for several legitimate purposes connected to operating BiLucky casino online and providing you with a safe gaming environment. Our use of your data is limited to what is necessary and proportionate to these purposes.

• We process your data to create and manage your BiLucky account
• We use your payment details to process deposits and withdrawals securely
• We analyze your gaming activity to calculate Bilucky Points, VIP status, and cashback eligibility
• We send you communications about bonuses, promotions, and account updates, where you have consented to receive them
• We use your data to detect and prevent fraud, bonus abuse, and violations of our terms, including unauthorized VPN use to bypass regional restrictions
• We retain records as required by Curacao gaming regulations and anti-money laundering laws

Cookies and Tracking Technologies

Our platform uses cookies to enhance your browsing experience, remember your preferences, and analyze how you interact with our desktop browser, mobile browser, downloadable casino app, and progressive web app. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our services.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in limited circumstances necessary to run our business and comply with legal obligations.

• We share data with payment processors to facilitate deposits and withdrawals through Visa, Mastercard, and cryptocurrency networks
• We share information with regulatory authorities when required by law or upon lawful request
• We work with game providers, including BGaming, Evolution, NetEnt, and many others, who may receive limited data to deliver gameplay and ensure fair outcomes
• We may share data with fraud prevention and identity verification services to confirm your KYC documentation
• We may disclose information if required to investigate suspected abuse, bonus fraud, or breaches of our terms and conditions

International Data Transfers

Because we serve players across Germany, Austria, Switzerland, France, Greece, Spain, Portugal, the United Kingdom, Ireland, and Italy, your data may be processed outside your country of residence. We take appropriate measures to ensure that any international transfer of your data meets applicable data protection standards.

Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period afterward to comply with legal, regulatory, and accounting obligations. If your account becomes dormant for twelve months, a monthly dormant account fee of EUR/GBP 10 may apply, and we will continue to retain your data in accordance with applicable retention requirements during this period.

Your Rights

You have certain rights regarding the personal data we hold about you. We are committed to honoring these rights promptly and transparently.

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request deletion of your data, subject to our legal retention obligations
• You may withdraw consent for marketing communications at any time
• You may contact us with questions or complaints regarding how we handle your data

Data Security

We implement technical and organizational measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to maintain robust security practices across our systems, no method of transmission or storage is completely secure, and we encourage you to safeguard your own login credentials.

Restricted Jurisdictions

We do not knowingly collect or process data from residents of restricted countries, including Belarus, Brazil, Curacao, Cyprus, Estonia, Georgia, Israel, Latvia, Lithuania, Malta, Poland, Turkey, and the United States. If we discover that an account has been created from a restricted jurisdiction, we reserve the right to close the account and take appropriate action regarding any associated funds, in line with our terms.

Children's Privacy

Our services are intended exclusively for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of BiLucky casino after changes take effect constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, how we handle your personal data, or wish to exercise any of your rights, please reach out to our support team via live chat, available 24/7 without registration, or by email at [email protected]. We are here to help and will respond to your inquiry as promptly as possible.