Our BiLucky Responsible Gaming

Our Commitment to Responsible Gaming

Our Bi Lucky platform is operated by Hollycorn N.V., registered in Curacao, and we take our obligations to players seriously. We at BiLucky only welcome adult players who are legally permitted to gamble in their country of residence, and we never target or accept players from restricted jurisdictions, including Belarus, Brazil, Curacao, Cyprus, Estonia, Georgia, Israel, Latvia, Lithuania, Malta, Poland, Turkey and the United States. We ask you to gamble only with money you can afford to lose and to treat your time with us as entertainment rather than a way to earn income.

Here at BiLucky, we provide a range of account controls designed to help you track your activity and set boundaries before they become a problem. We encourage every player to use these tools from the very first deposit, not only after noticing signs of concern.

Setting Limits That Work for You

Choose Bi Lucky - we're here to give you full control over how much time and money you spend on our games. You can request the following restrictions directly through our customer support team:

• Deposit limits - daily, weekly or monthly caps on how much you can add to your account
• Loss limits - a ceiling on the amount you are willing to lose within a chosen period
• Wagering limits - a maximum stake amount per session or per day
• Session time limits - automatic reminders or cut-offs after a set period of play

Our BiLucky team reviews every limit request promptly, and once a limit is set, it cannot be increased immediately - any request to raise a limit takes effect only after a cooling-off period, giving you time to reconsider. Lowering a limit, however, is applied right away.

We also remind players that every deposit at our casino must be wagered three times before it becomes eligible for withdrawal, and that bonus funds carry additional wagering requirements of 40x on deposit bonuses and 50x on no-deposit or free spin offers. Understanding these conditions in advance helps you plan your budget and avoid chasing losses in an attempt to unlock withdrawals. For more information about current offers and their terms, see our BiLucky bonus page.

Self-Exclusion and Time-Out Options

At Bi Lucky, our self-exclusion programme is available to anyone who feels they need a break, whether short or long term. We offer:

• Short-term time-outs of 24 hours, 7 days or 30 days, during which your account is temporarily frozen
• Extended self-exclusion periods of 6 months, 1 year or longer
• Permanent account closure upon request

Once self-exclusion is activated, we at BiLucky guarantee that you will not receive any marketing emails, bonus offers or promotional contact for the duration of the exclusion. Reopening an account before the agreed period ends is not possible, and our support agents are trained to decline such requests regardless of circumstances, as this protects the integrity of the programme.

Reality Checks and Session Reminders

Our Bi Lucky support interface includes pop-up reality checks that appear during extended play sessions, reminding you how long you have been active and how much you have wagered. These reminders are designed to interrupt automatic play patterns and give you a natural pause to assess whether you want to continue. We recommend keeping these reminders enabled at all times, even if you feel confident about your own limits.

Age Verification and Account Security

At BiLucky, we only allow registration and play from individuals who meet the legal gambling age in their country of residence. Our verification process, part of our standard KYC procedure, requires a valid ID document, proof of address and payment verification documents, and we may also request a selfie with your ID, a selfie with a special sign, or a live video call to confirm your identity. If we are unable to reach a player within two weeks of requesting verification, the account is locked as a protective measure. These checks exist not only to prevent fraud but also to ensure that minors and vulnerable individuals cannot access our games.

Join us at Bi Lucky knowing that we also prohibit the use of VPNs to bypass regional restrictions or provider blocks. Beyond being a breach of our terms, circumventing these safeguards can expose players to unregulated conditions and puts responsible gaming protections at risk, which is why we confiscate winnings obtained through such methods. Getting started properly begins with a secure BiLucky login process verified by our team.

Recognizing the Signs of Problem Gambling

Our BiLucky community is built on trust, and part of that trust means being honest about the risks of gambling. We encourage you to reflect on your habits if you notice any of the following:

• Spending more money or time than originally planned
• Chasing losses with larger bets
• Borrowing money or using funds meant for essentials to gamble
• Feeling anxious, irritable or preoccupied when not playing
• Hiding your gambling activity from family or friends
• Neglecting work, studies or relationships because of gambling

If any of these resonate with you, we strongly recommend reaching out to our support team or one of the independent organisations listed below.

Support Resources and Helplines

Because our casino welcomes players from Germany, Austria, Switzerland, France, Greece, Spain, Portugal, the United Kingdom, Ireland and Italy, we point to trusted, country-relevant resources that offer free and confidential help:

• BeGambleAware (UK) - begambleaware.org
• GamCare (UK and Ireland) - gamcare.org.uk
• Gambling Therapy - gamblingtherapy.org
• Check24 Spielerschutz (Germany, Austria, Switzerland) - national helplines available via local health authorities
• Joueurs Info Service (France) - joueurs-info-service.fr
• Jogo Remoto - Linha Vida (Portugal)
• Jugadores Anónimos (Spain)
• Gamblers Anonymous - international chapters available online