BiLucky Terms and Conditions

Welcome to BiLucky Online Casino. These terms and conditions govern your use of our services and your relationship with us. By registering an account and using our platform, you agree to be bound by these terms. BiLucky Online Casino is operated by Hollycorn N.V., a company registered in Curacao under company registration number 144359, with its registered office at Heelsumstraat 51, E-Commerce Park, Willemstad, Curacao. We encourage you to read this document carefully before you start playing with us.

About Our Platform

At Bi Lucky, we provide access to almost 11,000 slots and over 10,000 games in total from 129 providers, including BGaming, Evolution, NetEnt, Yggdrasil, Betsoft and many more. Our BiLucky library includes jackpot slots, live dealer games, blackjack, roulette, baccarat, poker, video poker, crash games, mines, fishing games, bingo and game shows. We at Bi Lucky offer our services via desktop browser, mobile browser, a downloadable casino app and a progressive web app, so you can enjoy BiLucky slots wherever you are. Our Bi Lucky platform is designed to be accessible and user-friendly across devices.

Eligibility and Account Registration

To open an account with us, you must be of legal gambling age in your jurisdiction and reside in a country where our services are permitted. We do not accept players from Belarus, Brazil, Curacao, Cyprus, Estonia, Georgia, Israel, Latvia, Lithuania, Malta, Poland, Turkey and the United States. We at BiLucky target players primarily from Germany, Austria, Switzerland, France, Greece, Spain, Portugal, the United Kingdom, Ireland and Italy, and our platform is localized in English, Deutsch, Francais, Ellinika, Espanol and Portugues.

• You must provide accurate and complete registration information
• You may only hold one account with BiLucky Online Casino
• Players from Canada may not play NYX (NextGen) games
• We reserve the right to verify your identity at any time

Deposits, Withdrawals and Currencies

We accept EUR, USD, GBP and cryptocurrencies, with EUR as our internal operating currency. Our minimum deposit is USD 10, EUR 20 or GBP 20, and Visa and Mastercard deposits range from EUR 20 to 4,000, while bank transfers range from EUR 20 to 5,000. All deposits are processed instantly and free of charge, and we do not accept third-party payments. We at Bi Lucky Casino process withdrawals via Visa and Mastercard within 1-3 banking days free of charge, and cryptocurrency withdrawals are instant. Card withdrawals up to the deposited amount are paid back to that card, with any excess sent via an alternative method.

Our withdrawal limits are USD/EUR/GBP 4,000 per day, 16,000 per week and 50,000 per month, though higher VIP statuses may be granted exceptions. We pay progressive jackpot wins in full. The maximum win from a no-deposit bonus or free spins is EUR/GBP 50, while the maximum win from cashback, comp point, tournament, deposit, personal VIP and weekly bonuses (excluding the welcome bonus) is EUR/USD/GBP 10,000, with any excess forfeited. Intermediary bank fees on bank transfers may apply up to EUR 16, and a dormant account fee of EUR/GBP 10 per month applies after 12 months of inactivity.

Verification and Security

We may require you to complete our Know Your Customer (KYC) procedure, which includes submitting ID documents, payment system documents and utility bills in Latin or Cyrillic script. We may also request a selfie with your ID, a selfie with your ID and a special sign, a phone call or a live video call. If we cannot reach you within two weeks of our request, we reserve the right to lock your account. Each deposit must be wagered three times before you are eligible to withdraw.

Bonuses and Promotions

At BiLucky, we offer a welcome package spread over your first four deposits, up to EUR/GBP 1,500 plus 290 free spins, with our promotional banner referencing up to EUR/GBP 3,500 plus 290 free spins when combined with our High Roller bonus. Our BiLucky no deposit bonus and free spin offers are subject to a minimum deposit of EUR/GBP 20 on each qualifying deposit, with wagering requirements of 40x on deposit bonuses and 50x on no-deposit and free spin bonuses. All bonuses expire after 30 days, and the maximum bet while using an active bonus is EUR/USD/GBP 5.

• 1st deposit: 100% up to EUR/GBP 250 + 200 free spins, code RODEO
• 2nd deposit: 50% up to EUR/GBP 250 + 30 free spins, code TRAIL
• 3rd deposit: 25% up to EUR/GBP 500 + 30 free spins, code QUEST
• 4th deposit: 25% up to EUR/GBP 500 + 30 free spins, code SWIFT

We also offer a High Roller Bonus of 50% up to EUR/GBP 2,000 for first deposits of EUR 1,000 or more, a Monday Reload bonus, cashback through BiLucky Points, rakeback and Prize Drops with a EUR 100,000 prize pool. Bonuses are not available in Croatia and Serbia, and players from Finland and Slovenia are not eligible for deposit-based bonuses. Our game weighting assigns slots 100%, while baccarat, blackjack, Hi-Lo, video poker, roulette, poker and crash games count at 5%; bonuses cannot be used on EGT slots and jackpots.

VIP Program and Loyalty Points

We at BiLucky Casino automatically enroll you in our VIP program upon your first real money bet. Our program consists of 30 levels driven by comp points, rewarding you with free spins, cash prizes and exclusive gifts. Reaching level 30 awards a Ferrari 812 Superfast, delivered in base trim within 30 business days. We also run the BiLucky Points loyalty scheme, where you earn 1 BP for every EUR/GBP 10 wagered on slots, exchangeable for cash at a rate of 300 BP per EUR/USD/GBP 1 without losing your VIP status.

Responsible Use of VPN and Game Restrictions

We do not permit the use of a VPN to bypass a provider's geographic block, and doing so may result in the confiscation of your winnings. NetEnt games are restricted in a number of jurisdictions, including Belgium, Bulgaria, Croatia, the Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Spain, Sweden, Switzerland and the United Kingdom, among others. We may apply further restrictions on branded titles depending on your location.

Customer Support

Our support team is available 24/7 via live chat, without requiring registration, as well as by e-mail at [email protected]. We also maintain an FAQ section and active social channels. We at Bi Lucky Casino are committed to responding to your queries promptly and professionally in English.

Amendments to These Terms

We reserve the right to amend these terms and conditions at any time. Any changes will be published on our website, and your continued use of BiLucky Online Casino following such changes constitutes your acceptance of the updated terms. We recommend that you review this page periodically to stay informed of any updates.

Acceptance of Terms

By creating an account and using our services, you confirm that you have read, understood and agreed to these terms and conditions in full. If you do not agree with any part of these terms, you must refrain from using BiLucky Online Casino. We are committed to providing a fair, transparent and secure gaming environment for all our players.